Your IT, fully managed. No ticket tiers, no runaround.
Vusix Systems runs managed IT for Canadian businesses with 15–200 employees. We take over the day-to-day — monitoring, patching, helpdesk, backups, vendor management — so your internal team stops firefighting and your people stop losing hours to problems that shouldn’t be theirs to solve.
Get a free assessment →What we do
Managed IT with Vusix is an all-in service. We take responsibility for the full lifecycle of your environment — from the moment an employee gets their laptop to the day a server gets decommissioned — and everything in between.
That includes monitoring and alerting on every endpoint, server, switch, and firewall we manage. It includes patch management across Windows, macOS, and every major third-party application (Chrome, Edge, Office, Adobe, SSMS, Visual Studio, and so on — our automation covers ~200 common apps out of the box). It includes a helpdesk your people can actually reach, not a support portal that swallows tickets.
We run everything through Level RMM, which gives us agent-based control of every managed device, consent-based remote support (nobody on your team ever gets a surprise remote session), and a unified view of your entire environment. You get a monthly report that shows what was patched, what broke, what we fixed before you noticed, and where your environment is drifting from your own policies.
How it works
Discovery and onboarding (Week 1–2)
We start with a free assessment — two of our engineers in your environment for 60–90 minutes, producing a written report of what we found. If we move forward, onboarding follows: agent deployment, documentation of every asset and credential, backup verification, and baseline security hardening.
Transition from current provider (Week 2–4)
We handle the handoff from whoever is currently running your IT — break-fix vendor, outgoing internal hire, or another MSP. We collect credentials, document systems, transfer vendor relationships, and make sure nothing gets dropped in the transition.
Day-to-day operations (ongoing)
Once you’re live, your team uses us like internal IT — they call, email, or chat when something breaks, and an engineer responds. We handle incidents, requests, onboarding new employees, offboarding departing ones, and procurement of new hardware.
Strategic planning (quarterly)
Every quarter we sit down with your leadership to review the environment, flag risks, plan upcoming projects, and adjust the roadmap. Managed IT isn’t just reactive — it’s a relationship where we’re responsible for keeping your infrastructure ahead of where your business is going.
What’s included
- 24/7 monitoring and alerting across endpoints, servers, and network devices
- Unlimited remote helpdesk for your team (M–F business hours, on-call for critical issues 24/7)
- Automated patching across OS and major third-party applications (~200 apps)
- Endpoint management — deployment, configuration, asset tracking
- Backup monitoring and restore testing (most MSPs skip the testing part)
- Microsoft 365 / Google Workspace administration
- Network monitoring — firewalls, switches, access points
- Vendor management — ISPs, SaaS vendors, and hardware suppliers
- Onboarding and offboarding workflows for your employees
- Monthly reporting and quarterly strategic reviews
- Full documentation in IT Glue — every asset, credential, and configuration
What makes Vusix different
You talk to engineers, not a tier-one script reader.
Our helpdesk is staffed by people who can actually solve your problem on the first call. There’s no “tier two escalation” system — there’s just the person who picked up the phone, and they keep working the ticket until it’s done.
Our automation is real, not marketing copy.
Most MSPs claim “automated patching” and mean “Windows Update is turned on.” We run custom patch automation through Level RMM covering ~200 applications, with compliance enforcement — if a workstation falls out of patch compliance, access to sensitive resources can be automatically restricted until it’s fixed.
We document everything in a system you can inherit.
Every credential, every configuration, every vendor contact lives in IT Glue — synchronized from our RMM. If you ever leave us, you get your documentation. Most MSPs treat documentation as a hostage; we treat it as yours.
Tools we work with: Level RMM · IT Glue · SentinelOne · Microsoft Defender · Veeam · Datto · Fortinet · Cisco Meraki · Ubiquiti. We’re vendor-flexible — we work with what’s already in your environment.
Common questions
Ready to start?
Two of our engineers spend 60–90 minutes in your environment and send you a written report — what’s working, what’s quietly broken, and what would fail an audit tomorrow. No obligation.
Book my free assessment →